Exchange and Returns

We trust that you will love every purchase, but if you are not totally satisfied we can offer you a full refund, exchange or credit.

You are entitled to a return if you contact Willow within 14 days of receipt.

• Clothing must be in a perfect, resalable condition with all labels and tags attached, Items with makeup on them will be rejected.

• Shoes must be tried on carpeted surfaces. Use our outer WILLOW box when returning as to not damage the product box. Do not apply any labels directly to the product box. Items mistreated this way will be rejected. 
• Earrings can not be returned due to hygiene reasons.
• Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
• The package is your responsibility until it reaches us, therefore, we recommend that you send the package by recorded delivery for security purposes which will insure you for the value of the goods.
• Please keep a record of proof of postage with tracking number.

Refunds should be processed within 1-2 working days of receiving the item. Please be aware that during seasonal peaks there may be a slight delay. All successfully returned items will be credited to the account used to originally purchase the item.

Once your return has been processed, you will be sent an email confirmation.

Card: Allow 3-5 working days for this transaction to appear on your bank statement.
PayPal: PayPal will send a confirmation email advising your refund amount and original payment method you used.